Terms of sale

ORDERS

All orders will be confirmed by KLIMER 2000 SL via email.

CLAIMS

Klimer has a complaints protocol.
The client will inform KLIMER 2000 SL of their request by email or through any of KLIMER 2000 SL's contact forms.
Once the claim has been reviewed, KLIMER 2000 SL will send a response to the customer, and if it is accepted, they will be informed about the next steps.
If you receive damaged merchandise, you must send a photo of all the broken pieces. For example, if there are six broken glasses, you cannot send a photo of just one glass and claim that all the glasses in the box of six are broken; you must send a photo of all the broken items. In such a case, the items will be replaced; there will be no refund.

Email for complaints: info@klimer.es

RETURN OF GOODS

Defective product: In the event that the material sent by KLIMER 2000 SL is defective, KLIMER 2000 SL will assume responsibility, after verification, and will make a 100% refund of the amount corresponding to the defective materials.
Erroneous delivery by KLIMER 2000 SL: In the event that KLIMER 2000 SL, by mistake, delivers items not requested by the customer, it will be responsible for the return of 100% of them.

Incorrect orders or order modifications by the customer: All merchandise returns must be requested via email or through any of KLIMER 2000 SL's forms and must be authorized by KLIMER 2000 SL. The customer is responsible for shipping the merchandise back, and it must be in resalable condition, bagged, and labeled exactly as it was sent by KLIMER 2000 SL, and no later than 14 days after the date of receipt. KLIMER 2000 SL will not accept returns or exchanges after these 14 days, and under no circumstances will they be accepted once the merchandise has been delivered to the customer and used.

Email for returns: info@klimer.es

METHOD OF PAYMENT

  • Credit card
  • Paypal
  • Bizum
  • Bank transfer** pending payment confirmation with receipt sent via email, or failing that, pending receipt of the amount in Klimer's bank account.

(**) Orders placed through this method will be cancelled if payment has not been made or proof of payment has not been received within 72 hours.

RATES AND PROMOTIONS

For your information, every month we promote items with significant discounts, which will be duly communicated to the customer.

These promotions are valid only during the dates indicated in each promotion. They cannot be combined.

Promotions or offers advertised on the website will only be valid for web orders; they will never be transferred to telephone or email orders.

KLIMER 2000 SL reserves the right to change prices without prior notice, whether due to typographical errors or external problems.

DELIVERY TIMES

All items shown on our website are constantly being restocked. This excludes special items, which are clearly marked on the website with a 24-hour delivery symbol* or an estimated delivery time of 24-48 hours.

Stock replenishments are weekly or bi-weekly, so delivery times are always between 7 and 15 days. Each item on the website has its estimated delivery time specified, and stock confirmations will only be made by phone or email; they will never appear directly on the website during order processing or upon completion of your order.

All orders received after 2:40 PM will be processed the following day, and the delivery times corresponding to each item will be counted from then on.

Shipments will be made taking into account the longest delivery time, unless the customer specifies a delivery date in which case we would study the possibility of delivery depending on the amount of the order.

ORDERS FROM THE 24/48 HOUR DELIVERY SECTION

This type of delivery is guaranteed as long as only products marked "24h" are added to the basket. Otherwise, we will treat this order as a normal order and adhere to the product with the longest delivery time indicated.

In addition, orders must be placed before 1:00 PM, otherwise delivery will be in 48 hours.

DELIVERY TIME CLARIFICATIONS

The delivery times shown on the website are estimates for mainland Spain, but may vary. For other areas, the following additional times will apply to the estimated delivery times:

Mallorca, Portugal and Ibiza: +72h

Formentera and Menorca: +4/5 days

Canary Islands: +7/10 days

TRANSPORT

Shipping costs will be paid by KLIMER 2000 SL for orders over €150 excluding VAT, for mainland Spain.

SPAIN:

Costs by geographical area:

  • Peninsula: 12 euros.
  • Balearic Islands: 25 euros.
  • Canary Islands: Shipping costs due (paid by the customer upon receipt of the material).
  • Ceuta and Melilla: Shipping costs due (paid by the customer upon receipt of the material).

PORTUGAL:

Shipping collect: €20


Right of cancellation for obvious errors

KLIMER 2000, SL reserves the right to cancel any order in the event of a clear error in the product price or published information due to technical, typographical, or update errors. In such cases, the customer will be duly informed and, if applicable, any amount paid will be refunded.